NYCHCC Ties Quality to Physician Pay
We highlighted the New York City Health and Hospitals Corporation in our recent Mayo Proceedings article about "The Promise of Lean in Healthcare." Now, HCC is taking steps toward greater payment reform as well.
New York City Health and Hospitals Corporation is continuing the type of improvement work we discussed in "The Promise of Lean in Healthcare." This time, the organization is turning its attention to payment.
Take a look at this article from the New York Times.
What‘s to like about this approach?
- Their attention to including the voice of the customer
- The idea of linking pay to quality and customer satisfaction rather than volume
- Addressing the issue at the frontline, among physicians themselves
- The selection of specific metrics by which to analyze and compare
Of course there is still much learning to do — for example, we need to find ways to ensure doctors aren‘t penalized for factors outside of their control — but HCC isn‘t letting perfect become the enemy of good. The organization is hard at work, moving the needle.